musings

Miranda Rights 2.0

Views are mine.
Thoughts are my own.
Anything I say has nothing to do with my institution.

These are the CYA clauses for today’s museum technologist, distancing themselves from the possibility of repercussions should they inadvertently say something that their museum doesn’t agree with. They are Miranda Rights for the digital age:

“You have the right not to tweet or blog. Anything you tweet or blog can and will be used against you.”

“You have the right not to Facebook. Anything you do Facebook can and will be used against you at your next job interview.”

“You have the right not to over-inflate your LinkedIn resume. Anything you do post to your LinkedIn resume can and will be blindly endorsed by your connections.”

“You have the right to a Wikipedian. If you cannot afford a Wikipedian, one will be appointed for you.”

How I wish that last one was true…

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open content

Scripting an Open Content Program

OPEN ON our protagonist exiting a plane at an airport clearly identified as Miami due to the preponderance of inappropriately dressed seniors.

CUT TO iPhone screen. Multiple voicemails and texts start registering, clearly someone is trying to get hold of our protagonist.

CUT TO our protagonist making a call.

RECOVERING MUSEUM TECHNOLOGIST:

Hello? Its me. What’s up?

CUT TO A movie post production studio. The post production supervisor is on his mobile, behind him on the other side of a sound proof window, there’s a fist fight.

POST-PRODUCTION SUPERVISOR FRIEND:

Thank god you called. You’re the only person I know that is in anyway connected to the art world. I’m working on the last scene of this movie. Its pivotal. Shot in an art gallery, the heroes are discussing buying a painting with their ill-gotten gains. There’s maybe half-a-dozen paintings in the scene and we don’t have permission to use them. We can’t reshoot!

RMT:

What do you need from me?

PPSF:

Is there anywhere I can get hold of some high-resolution, free use, recognizable, digital works of art? Right this minute? We can perform some VFX magic and save the film.

RMT:

This is your lucky day…

FADE TO BLACK

Just another day in the life of the Getty’s recently-launched Open Content Program. The movie was or is American Hustle and this is the link I sent, which provides a current list of our open content images, over 10,000.

For the initial open content launch, Getty Trust President Jim Cuno, wrote an accompanying blog post: Open Content, An Idea Who’s Time Has Come in which he stated:

Why open content? Why now? The Getty was founded on the conviction that understanding art makes the world a better place, and sharing our digital resources is the natural extension of that belief. This move is also an educational imperative. Artists, students, teachers, writers, and countless others rely on artwork images to learn, tell stories, exchange ideas, and feed their own creativity. In its discussion of open content, the [2012] Horizon Report, Museum Edition stated that “it is now the mark—and social responsibility—of world-class institutions to develop and share free cultural and educational resources.” I agree wholeheartedly.

I’ve had many discussions with folks about our program and largely they are interested in how we got to the final decision. As they ask their questions I see them mentally stepping through the conversation at their own institution, their lips purse and their brow furrows.

Like any good Hollywood movie (alright, that’s an oxymoron, but you have to admit its a great segue), we’ve been writing our Open Content script  for at least a decade, which is why the characterisation of this as “an idea who’s time has come” is spot on. The conversation started when we had a Executive Director level position overseeing digital stuff. Even that wasn’t enough to start releasing open content images, there was too much weight behind the, at the time, prevailing idea that we need to protect our intellectual property, not least the revenue we receive from licensing.

But times are changing. Licensing fees are diminishing thanks to the web, and people are willing to compromise on something that’s not quite what they want, but free. So our revised conversation was exactly that: that times are changing and we need to lead the change, a clear directive from executive leadership that this was going to happen. But we still needed to step through the conversation and that required a framework because its a complicated conversation and it needs simplifying.

Managed by our IT Director, who is a master (mistress) of process, we broke ours into five separate discussions, realising that providing access to our works of art is not black and white but there is a continuum and we have to figure out where we want to be at various points on that continuum:

  1. Will we let others modify our works (“Verbatim Copies”)
  2. Do we want money for our works (“Revenue to Owner”)
  3. Is commercial use of our work permitted (“Commercial User”)
  4. Do we require you to register your intended use of our work (“Tracking”)
  5. Do we require our original work to be credited to us (“Attribution”)

Elegantly captured in this diagram:

The Open Content Continuum

Separating out the discussions in this way made for a much simpler set of conversations and allows one to independently pick a stance on a particular issue, which can evolve over time, as comfort with the initiative grows. Folks often focus on the issue of revenue, which is important but this is a mission-driven initiative and how many of us are making any real money from licensing? How many of us are even covering our costs?

The Getty is fortunate enough not to have to rely on this revenue, but if an institution is not making any real money from its images and makes them freely available, and someone figures out how to make money from them – just hire that person, if they’re that good, they’ll pay for themselves.

With the issue of requiring revenue gone and a guiding principle of simplicity in how we would administer the program, the most fascinating thing for me was how quickly other arguments fell apart, became nonsensical or just too difficult to police. The issue of Commercial Use is a good one which quickly became overly complex and nonsensical, for example, if a non-profit uses our image for fundraising, is that commercial use?  If it is, how do we track that? What is it that we’re really concerned about? If its the lost revenue, umm, didn’t we just made a decision that we don’t care about the revenue?

The issue of us not requiring Attribution seemed to cause some confusion, why wouldn’t we want our name associated with our images? Simple: there are some strange people out there who may want to do some strange things with our images, we don’t want you to think that we are endorsing that use.

Other questions I’ve had about the program center around the cost to launch it, there’s no way to answer that. We were able to do it because the framework and architecture is in place to be able to do it and our Imaging, Collections Information and Access, Curators and Registrars and others have been doing their jobs for the last eleventeen years. Yes, there was a crunch to get the program launched, but it wouldn’t have happened without all the “prep work”, you can’t go immediately from zero to scale in this endeavour. We have excellent photography, we have systems in place to manage assets, embed metadata and deploy, and we have a platform to disseminate – systems and processes that allow us to operate at scale. In terms of numbers, since August 2013, we’ve settled down to about 3,000 downloads a week – not too shabby.

Ultimately the decision boils down to a few questions and a single answer: What’s a leadership position? What do audiences want? What’s the simplest way do it?

Answer? Open up the spigot and get out of the way.

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musings

In Recovery

Despite my youthful looks(?), I started chasing the Museum Technology dragon in the 80’s. Now that my arms are not long enough for my iPhone screen to be in focus, I’ve started referring to myself as a recovering museum technologist. Most of the time, my self-important administration job helps me with the recovery process, but trust me when I say museum technology is like the mafia, you think you’re out and then it drags you back in. Even as an administrator, I’m still referred to as the “technology guy” – and they often use air quotes when they say it which is deeply insulting. So this blog is in part, a periodic self-help session as I attempt to exit ungracefully from the museum technology world.

If you’re a museum technologist who can remember a time before email and colour monitors, paying $3,000 for a 20MB hard drive, delivering an interactive using MacroMind Director or HyperCard, and knowing every configuration of Macintosh, PC or printer available on the market, it may be time for you to recover too. There was a time when a museum technologist was a shaman, an intermediary between the natural and supernatural worlds of museum and technology, using magic to cure illness (recover a crashed hard drive), foretell the future, and control spiritual forces (write a serial controller for a touchscreen).

If like me, AARP wants to friend you, then it may be time to enter my 12 step recovery program, which is largely about admitting your faults and that technology is waay too complicated nowadays and its time to hand over the reins:

  1. Admit that you had inappropriately and without due process of RFP, selected and implemented a web content management system, because you knew it would do the job admirably and what do those curators know about content management anyway?
  2. Admit that you had knowingly developed applications that would not integrate with the museums’s Collections Management System despite profuse claims that it would
  3. Admit that you never commented your code in a way that would be useful to anyone else but yourself
  4. Admit that you had been consistently over-optimistic about how long it would take to digitise a museum’s collection
  5. Admit that you had over-emphasised the importance of attending that mobile conference in London
  6. Admit that you had inflated your technology budget submission by 25% because you knew the Director would unconscionably shave it by 25%
  7. Admit that you cannot keep up with every social media platform and nuance and don’t have a clue how to start a Pinterest board
  8. Admit that you don’t know how to program with Ruby On Rails, wouldn’t know where to start, and actually don’t know whether to refer to it as “in”, “on” or “with” Ruby On Rails
  9. Admit that you don’t really understand the whole Fair Use/CC0 licensing thing
  10. Admit that its time to make a list of all the curators, conservators and educators to whom you have lied about the benefits of technology and be willing to make amends to them all
  11. Have a spiritual awakening that sometimes technology is an inappropriate solution and that some visitors don’t want an audio guide
  12. Admit that there is a power  greater than yourself and the Director can have a twelve-image rotator on the home page, that nobody will ever page through and will take way too many resources to maintain

If all these are true, maybe its time to start thinking about your recovery.

When you’re in the weeds with technology, its sometimes hard to see what’s really going on, just like me and my iPhone screen. My self-important museum administration job has afforded me the opportunity to step back and see the broader trends much more clearly, so in part, this blog is also about a place for me to opine or rant about those things largely uncontested and speed the recovery process.

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